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HALO Help and Support

Last Updated: February 26, 2026

Welcome to HALO Support. We are here to help you with any questions or issues you may have. You can reach out to us through the following channels:

1. In-App Support

Our in-app support is available 24/7 to assist you with any issues related to your ride, account, or payments. To access in-app support:

1.Open the HALO app.

2.Go to the main menu and select 'Help'.

3.Choose the ride or issue you need help with.

4.Select the relevant topic and follow the prompts to get assistance.

2. Phone Support

For urgent issues, you can contact our phone support team. Phone support is available 24/7 in the Kingdom of Saudi Arabia.

•In-App Call: You can call us directly from the app during your ride or up to one hour after your ride has ended.

•Direct Dial: You can also call us at our toll-free number: 800-HALO-KSA (800-4256-572).

3. Web Support

Our help center website is available 24/7 with answers to frequently asked questions and guides on how to use our services. You can also submit a support request through our website.

•Visit our Help Center: help.halo.com

4. Safety and Security

If you have a safety concern, please contact us immediately. We have a dedicated team available to handle safety-related issues.

•In-App Safety: Use the in-app safety features to share your trip details with a trusted contact or to contact emergency services.

•Report a Safety Issue: You can report a safety issue through the app or by contacting our support team.

5. Feedback

We value your feedback. You can rate your driver and provide feedback after each ride. For any other feedback or suggestions, please contact us through the app or our website.